News and opinion for our clients and partners

UMAL selects Risk Solved as part of its continued drive to enhance services to its members

Today, UMAL, a Mutual Association owned by Higher and Further Education Institutions, announced its selection of the Risk Solved insurance digital risk management platform to support its efforts to provide added value services to its members

Paul Cusition, CEO of UMAL says “As we constantly seek to provide Knowledge Value and Service to our Members, we are delighted to be partnering with the Risk Solved team to implement their risk management platform. This platform will enable us to deliver to our members real-time risk management information via a secure customer portal and support us in being able to provide accurate, timely and benchmark data to our Members.” We selected Risk Solved due to their ‘proven and out of the box’ capabilities and extensive experience in this space. UMAL offers all classes of Property, Liability and Financial Lines covers, and our Members have very diverse cover needs. The Risk Solved platform gives us the flexibility to configure our own questionnaires and reports, delivering results and insights to our Member Portal, and with the added ability to design and produce Self-Assessment questionnaires for our Members on specific Risk Features

Debbie Baker, Sales and Marketing Director of Risk Solved says “UMAL is another great addition to the Risk Solved family. In the current challenging market conditions, it is essential that risk carriers have as much insight to the risk as possible to best service their customers.  Risk Solved is becoming the provider of choice for forward thinking risk carriers businesses looking to deliver differentiating products and services to their customers.”

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AEGIS selects Risk Solved, a market-leading risk management platform, to enhance service to its policyholders

Today, AEGIS Insurance Services Inc (AEGIS),  a leading mutual insurance company that serves the energy industry, announced its selection of the Risk Solved digital risk management platform with the strategic aim of enhancing the Loss Control consultancy services it offers its policyholders.

Commenting on the selection, Tim Heinze, SVP and Chief Loss Control Officer at AEGIS, said “Our policyholders represent virtually the entire energy infrastructure in North America, including all the major electric, natural gas and water utilities. Their services are critical, and we offer them very specialized loss control services, which differentiates us from commercial insurers. Our new platform from Risk Solved will help us deliver unique data insights to our policyholders in real time via our policyholder portal.  This will enhance the technical support we offer, as well as deliver key benchmarking metrics.

Scott Schenker, SVP and CIO at AEGIS, said “We launched a digital transformation program in 2019 and one of the key objectives was to find a platform to digitize the work of our Loss Control division.  We undertook a rigorous selection process and selected Risk Solved because it’s a complete and robust solution. Risk Solved met and exceeded all of our key metrics: a web-based platform, proven technology, easy to use, configurable and mobile-ready so that our team and our policyholders can choose the device that suits them best, whether that’s desktop, tablet or phone.

Right out of the box, we have the ability to configure our own survey questionnaires, create rating and scoring, and deliver analytics to our policyholders and underwriters, which frees us from depending on development resources that are already stretched thin.”

Debbie Baker, Global Sales and Marketing Director of Risk Solved, adds “AEGIS selecting the Risk Solved platform as its solution for Loss Control across North America further endorses our market-leading and global positioning.

AEGIS’s enthusiasm for delivering superior Loss Control services to its policyholders is palpable. We are fortunate that the global pandemic hasn’t impacted the project momentum. While challenging, the team at AEGIS is using this time as an opportunity to accelerate change and address some long-standing opportunities.  At the same time, Risk Solved’s project team has been able to meet any logistical challenges presented by the pandemic and continue to deliver against each milestone and objective.


AEGIS is a leading mutual insurance company that provides liability and property coverage, as well as related risk management services, to the energy industry.  Its policyholders represent virtually the entire energy infrastructure in North America. The mutual operations are based in East Rutherford, New Jersey.  AEGIS is also the parent company of AEGIS London, which operates Syndicate 1225 at Lloyd’s of London.  The company’s premium revenues in 2019 were $1.8 billion and total assets are more than $7.9 billion.  Its website is

About Risk Solved

Risk Solved is a market-leading, global digital risk management platform, enabling carriers to improve their portfolio profitability, manage exposure and improve customer engagement. Designed by risk engineering experts with decades of experience, we continue to innovate and future-proof our market offering. Risk Solved now offers video survey capability, which can be integrated or operated as a stand-alone service. Insurers can evaluate key risk exposures via desktop and see detailed site risk evaluations without the need to travel. Our customers typically see a 10% improvement in underwriting profitability, on average.   Customers include: RSA, Ecclesiastical, AEGIS, IUM and RADD Consulting.  See

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Risk Solved Limited – MBO

Risk Solved Limited has secured private investment to pave the way for a management buy-out of the founding shareholder, as well as support for future growth plans.

Risk Solved Limited was founded by Thomas Coles. Thomas collaborated with Richard Thomas, a chemical engineer, chartered engineer and IRM member with 20 years Global experience in the insurance market. 

Richard Thomas said, “When I came up with the concept, I wanted a technology solution for my team which went beyond “report writing”, something that provided unique data insights from the risk consulting practice, delivering value for pricing and exposure management for our underwriters and customers. Working closely with the team over the last three years has been a pleasure and we have seen substantial benefits. The technology gives far deeper portfolio penetration so insurers can gather risk insights on a much larger percentage of their risks. They’ll never get 100% risk insight but with digitalised site surveys, online customer risk assessments and remote survey capabilities we are pushing the boundaries for risk profiling.”

Jason Moseley, Managing Director says “We have transformed the initial project Richard conceived, into a market leading platform. In the last year, we have continued to evolve our product offering, move into new territories across the globe and secure more contracts than in our entire previous trading history. We are now grabbing the attention of some serious market players in the insurance space as insurers look to improve their customer engagement and digitise their propositions across the globe. We strengthened our management team in 2019 with the introduction of Debbie, which combined with our strong and rich product offering has enabled us to achieve this.”

Debbie Baker, Global Sales and Marketing Director comments “This is a very exciting time for us. Our solution addresses one of the ‘Holy Grail’ challenges capacity providers have…namely, improving customer engagement. Our Customer Portal and mobile capability has generated a groundswell of interest, now more than ever, due to the worldwide events that are we witnessing caused by the Covid-19 crisis. The additional investment we have secured will enable us to fully promote our capabilities to the market.”

About Risk Solved: Launched in 2016, Risk Solved is a market leading SaaS solution, used by insurers across the globe to drive efficiencies for their risk consultancy practices, delivering new insights for underwriting and improving customer engagement. Customers include: – RSA, Ecclesiastical, Aegis, IUM and RADD consulting.

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RSA rolls out risk assessment platform

RSA has launched a risk assessment platform for commercial insurance customers and brokers.

The new online tool, designed to help businesses manage their risks, was developed in partnership with digital risk management software provider Risk Solved. It provides an immediate snapshot of users’ risk environment and a view of risk improvements that could be made.

Martin Turner, risk consulting director at RSA, said the platform is part of the insurance group’s drive to continuously enhance and expand the suite of risk management services it offers. The data captured by the portal will also enable RSA to offer improved insight and guidance around risks that may require further support.

“Now we have launched, we are looking forward to showcasing the platform and highlighting the benefits and efficiencies that can be gained from utilising it,” commented Turner. “We have been working alongside Risk Solved for over six months and we are delighted with the solution we have both created.”

Risk Solved global sales and marketing director Debbie Baker, meanwhile, is keen on collaborating with the insurer over the coming years. Baker added that they made sure the platform can improve customer engagement as well as deliver the right information to the underwriting stakeholders.

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IUM selects Risk Solved digital platform to improve risk management and deliver insights …. live in less than 100 days!

IUM is the largest independently owned underwriting manager in Southern Africa, offering brokers and their clients insurance solutions that are comprehensive and cost-effective. Their solid financial backing, years of insurance experience and advanced integrated software systems ensures IUM remains at the forefront of this highly competitive industry.

Antonio Iozzo CEO of IUM says “We are passionate about delivering advanced insurance solutions to our customers. Having reviewed our processes, we identified “risk management” as an area having opportunity for improvement. Whilst we have always been early adopters of technology, we required a smarter way to engage with customers. Partnering with our customers to reduce risk, improve technical underwriting and improve their loss ratios is to everyone’s advantage.

I tasked my team with sourcing potential partners. One stood out head and shoulders above the rest – Risk Solved. Why? Their people-highly responsive and knowledgeable, their solution-a true SaaS platform which is configurable by the business subject matter experts, not dependant on scarce and expensive developers and finally the company is proven-used by industry leaders.

Following the initial implementation and training my team have been building out questionnaires. We have gone live with the first line of business in less than three months from selecting a solution which is eyewatering and probably record breaking for an insurance IT project!”

Antonio continues “The Artificial Intelligence in the platform enables us to have informed customer discussions plus consuming third-party data sources, eventually we will be empowered with unique data insights which will enhance our underwriting further.”

Debbie Baker Sales and Marketing Director of Risk Solved said “South Africa is a new territory for Risk Solved and culturally, IUM is a great partner to work with, top down the team are highly engaged and keen to make a difference. Our application is a great fit for the team as they can work offline and online according to preferences/connectivity availability delivering data consistency. Importantly, IUM can have a better customer engagement which should lead to overall improvements in combined operating ratios across lines of business and portfolios.

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RADD and RSL partner, delivering global digital risk assessment and risk management platform

Paul Mayles Founder and Technical Director of RADD Engineering Analytics and Consulting said “We provide fast turn-around account summary reviews for global commercial and industrial property accounts through the use of smart risk engineering and analytics. RADD needed a software platform that efficiently digitized client account information and to provide a customizable visualization and profile of their risks and exposures, whilst maintaining data security, flexibility and availability. With #RiskSolved, RADD is able to provide client’s real-time data aggregations across accounts or books of business with ease of updating as accounts change. Using #Risksolved our risk engineering analysts and engineers are able to process, analyse and summarise large volumes of risk engineering data into extremely decision-friendly and customisable reports from account level to detailed site survey. We provide significant data quality and efficiency improvements to our clients’ risk engineering and underwriting processes.

We spent several months reviewing potential #insurtech partners who could deliver services that met our needs. With RSL, we talked the same language with regards to driving efficiency and underwriting profitability. Their platform allows us to upload, analyse and aggregate multiple data sources such as geo-coding, value information, risk improvement recommendations and supply chain data. It is easy for our team of risk engineering analysts to use and we format for a client’s specific data needs with occupancy specific data sets and rating tools. Accessibility to this platform via the RADD app and on-line client portal are excellent.

RSL have a been a knowledgeable, flexible and pragmatic partner listening to our needs and being highly responsive. 

Debbie Baker Sales and Marketing Director of Risk Solved said “RADD is a great partner for Risk Solved. We have worked closely with their team over the last few months extending our core offering and enhancing the Artificial Intelligence capability.  This partnership extends our geographic footprint into the Asia Pacific region and demonstrates our capabilities to deliver in the global consultancy space”.

About RADD

RADD operations combine both risk engineering analytics for the global insurance and corporate market, as well as site based consulting in Asia and the Middle East. RADD Engineering Analytics delivers smart risk data analytics to Underwriters, Risk Engineering Managers, Brokers and Corporates on a fast turnaround basis for commercial and industrial property accounts. RADD Consulting provides location level risk analysis by experienced risk professionals.  

RADD uses its experience of the region to identify and quantify risks at industrial and commercial locations, mitigating project risks and assists in developing and mitigating loss prevention and risk management strategies. For further information see

About Risk Solved

Risk Solved was launched to the insurance market in 2016 to provide a global digital risk management platform. The RSL platform has inbuilt AI, helping our customers to improve their risk assessment and recommendations, delivering unique insights and profitability across schemes classes and full portfolios. Providing a true cross class platform, accessible from Phone, Tablet, Laptop or Desktop device. Our customers include a number of Tier 1 Insurers, MGAs, Brokers and Consultants providing services to UK and global markets.  For further information see or email

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Debbie Baker

Risk Solved invests for Growth with Board restructure and recruiting Debbie Baker as Sales & Marketing Director

Jason Moseley, newly appointed Managing Director of Risk Solved said “We have invested heavily in re-engineering our Self-assessment and Survey modules over the last 18 months now is the time to invest in taking the product to market. Debbie Baker has the both the pedigree and experience to help us achieve this with her many years of experience in the Insurtech sector and also joining at a time when we have successfully secured the long term commitment of a tier 1 insurer and consultancy practice at the end of 2018”

Debbie comments “Risk Solved’s digital risk management platform enables insurers brokers and MGAs to manage their exposure to policyholders’ transferred risks. Our customers have not only seen on average a 10% improvement on underwriting profitability, they are also gleaning unique data insights. As we all know, data is the new ‘oil’. I have been working with Jason and the team over the last couple of months and I am delighted to join the board.”

The appointment of Debbie follows a restructure of the team at Risk Solved with Chris Rhodes changing his role of non-exec director to become Chairman and Thomas Coles moving to become a non-executive director of Risk Solved.

Risk Solved was launched to the insurance market in 2016 to provide a global digital risk management platform enabling carriers to improve their portfolio profitability. Our customers include a number of Tier 1 insurers, MGAs, Brokers and Consultants providing services to UK and global markets.  For more information and insight go to or email

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